Christy Martz

I’ve spent most of my career in healthcare, first working directly with people as a Health Coach, then training health coaches as a Clinical Educator and Specialist, and eventually finding my way into Product. I made the switch because I loved helping people, and Product gave me a way to do that at scale. My roots in health coaching and clinical work still shape how I build today. I understand the systems, but I also understand what it feels like to be the person expected to use them.

My product career has taken me across payer and clinical technology, digital health, care management, interoperability, wellbeing, pharmacy, and AI. I’ve worked on everything from 0→1 member experiences to enterprise clinical platforms, led product portfolios and teams, and helped organizations make consequential product and technology decisions.

At my core, I’ve always been a problem-solver, and I think that’s why I fell in love with Product. I love starting a sentence with “How might we…” and I’m most comfortable when the problem is complicated. How do claims and clinical data become something useful to a care team? How can personalization help someone without becoming invasive? Where does AI genuinely improve a healthcare workflow, and where does it create more risk than value? How can a platform support millions of people without treating all of them as if they’re the same?

That work has produced some meaningful results along the way. I’ve secured $11M in strategic product investment, improved operational efficiency by 65%, increased member engagement by 5%, and led platform modernization that generated more than $1M in annual infrastructure savings. I’ve also led accessibility and experience transformation across an enterprise platform, built behavioral health and care management products, and developed Product Managers responsible for their own complex areas of the business.

How I think about product

I believe, above all else, good product strategy requires good judgment.

There are always more customer requests, business priorities, technical opportunities, and interesting ideas than an organization can pursue. My job is to understand the customers, market, and problem well enough to decide what deserves investment, what success should look like, and sometimes what we deliberately shouldn't build.

I’m skeptical of technology for technology’s sake and I’m cautious about organizations falling into the Feature Trap. I care about evidence. I want to understand what happens after something ships. In healthcare especially, I think we have a responsibility to consider who benefits from the decisions we make, who might be excluded, and what happens when the product gets something wrong.

How I lead

I lead with clarity, trust, and accountability.

I’ve managed and developed Product Managers and Senior Product Managers and worked across Engineering, Design, Data, Clinical, Operations, Legal, Commercial, and executive teams. I’m comfortable setting portfolio strategy and making investment decisions, but I’ve never wanted leadership to mean becoming disconnected from the product.

I still like getting into the workflow. I want to see the data, understand the architecture well enough to have a useful conversation with Engineering, and hear what customers are actually struggling with. As a leader, I focus on giving my teams the context and support they need to ask good questions, bring the right people into the conversation, and make evidence-based decisions. I expect the teams I lead to bring that same curiosity and judgment to their work.

The best product organizations I’ve worked in give people clear outcomes, enough context to make good decisions, and the autonomy to figure out how to get there.

Outside of work

When I’m away from a screen, I’m usually hiking somewhere in Arizona, planning my next trip, or at home with my family and our slightly unreasonable collection of animals. I love yoga and coffee, and I’m usually reading or listening to two or three books at a time. I’m naturally skeptical, endlessly curious, and a lifelong learner. I’m incredibly goal-driven, a bit of a nerd, adventurous, and always up for a good challenge.